Officestock is committed to the safety of its customers. This policy describes how we handle the recall, withdrawal, or corrective action of any product we sell or distribute that is found, or suspected, to be unsafe, defective, mislabelled, or non-compliant with applicable regulations. It applies to all products distributed or sold by Officestock — including office chairs, desks, workstations, tables, cabinets, and seating — whether manufactured for us, imported, or supplied by a third party, and it applies to current and discontinued products.

Recall Coordinator: A designated Recall Coordinator holds the authority to initiate a recall, leads the response, and is the point of contact for customers, suppliers, and regulators.

How a recall begins: A recall may be triggered by customer complaints or injury reports, internal quality control or warranty data, notice from a supplier or manufacturer, a regulatory order or advisory from Health Canada, or identification of a labelling or compliance error. Any customer who becomes aware of a potential safety defect is asked to contact us immediately.

Our procedure: Once a potential defect is reported, we assess and classify the risk, identify the affected products using our purchase, batch, and shipping records, and decide on the appropriate action — a full recall, a repair or retrofit in the field, a stop-sale, or continued monitoring. Affected stock is quarantined and removed from sale, affected customers are notified directly, and the product is recovered, repaired, or replaced. For high-risk situations we notify Health Canada within the required timeframe and issue any public notice.

Hazard classification: Each situation is classified by severity — high risk (defect could cause serious injury, immediate recall), medium risk (minor or temporary injury, recall or corrective action), or low risk (cosmetic or labelling issue, customer notification and correction).

Remedies: Affected customers are offered repair, replacement, or refund consistent with our return and warranty policies, which are available on the product page.

Discontinued products: This policy applies to discontinued products that remain in use. Where a defect is later identified in a product no longer sold, we use historical sales and supplier records to trace and notify affected customers.

Traceability: Officestock maintains purchase, supplier, batch/lot, and sales records, retained for a minimum of ten (10) years, to enable affected products to be identified, traced, and recovered.

Supplier coordination: Because many products are supplied or manufactured by third parties, Officestock coordinates recalls with the relevant supplier or manufacturer and requires corrective action where applicable.

Review: This policy is reviewed at least annually and after any actual recall.

To report a product safety concern, please contact Officestock using the contact information on this site.