Freight Service Terms
Refer to the shopping cart to see the shipping costs.
Please note that each carrier has its own terms and conditions.
Freight not Delivery
Most orders are palletized and shipped via freight carriers, and are intended for dock-to-dock shipping. With an option to request Liftgate service. However, these services do not include inside-unit delivery.
Please note that transit time is an estimate and can not be guaranteed.
There are several reasons a carrier may need to redeliver an order; if no one is available to accept the delivery, if the shipment is rejected by the receiver, if the necessary equipment isn’t on site, etc. Redelivery is one of the priciest accessorial fees because it essentially requires the carrier to redo the job and miss out on other income.
A charge will apply if the truck is unable, for whatever reason, to be unloaded/loaded during its slated delivery day. Similar to a redelivery, a layover can mean the loss of an entire day’s worth of productivity and will have a domino effect on their ability to earn.
Whenever a driver does extra work to make a delivery, they charge for it. This could include hunting down a consignee to receive a shipment or enduring security-related inspections and processes. Government facilities, schools, prisons, medical facilities, camps, and nursing homes are known for having limited access.
Delivery into a residential area is much different than a commercial office or warehouse. Extra labor and time are incurred to maneuver through neighborhoods and unload the freight. To compensate, carriers charge an added fee.
If a carrier is delayed for any reason at a shipper/receiver, detention charges may apply. Shipping contracts typically allow for some detention time, but if a driver is detained beyond the time noted, charges are applied. Docks that have long wait times are unappealing to carriers. They often choose to avoid these shipments altogether.
If a carrier must store a shipper’s delivery, then the carrier may charge a storage fee, either by the hour or by the day.
All packaging material and damaged goods must be kept in the original form as received. Packaging and damaged goods should not be disposed of or released to the Carrier before a claim is completed as photographs will be required. Failure to comply will result in the denial of the claim due to insufficient packing.
Concealed damage allows for the discovery of loss or damage up to 15 days after final delivery. The loss is deemed to have possibly occurred during the Insured transit. Discovery of loss or damage occurring 16 days or later after final delivery is deemed to have occurred while the shipment was NOT in transit, and therefore, is not covered.
A complete claim submission must include photos of damaged goods and packaging, a claim statement signed by the recipient (or intended recipient) of the Parcel or Freight, and any other documentation requested by us. Failure to complete the claim form and follow all claim instructions could lead to non-settlement of claim.
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